Norris' Garage
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Peter Chen, 12/06/2024Most garages in the DMV area won't even work on older pre-OBD2 cars. I have used two other garages before Morris. While the quality of work are good, waiting weeks for parts is the norm, as it takes time to find parts and the garages know this isn't my daily driver so they were in no hurry. I decided to try Norris because someone told me one of their mechanic used to work at Mitsubishi and knows the 2.6L engine well. I took my car there for a new timing chain, and it was done very quick to my surprise. Price wise ok, it wasn't cheap, but still cheaper than what I was quoted before. Like many older cars, as I was getting ready drive off, it developed an unrelated problem (42 yo sensor failed). They fixed it within a few hours for free. They were friendly, communicated well, and service was great.
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